Website terms and conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Welcome to our website. By continuing to browse and use this site, you are agreeing to comply with and be bound by the following terms and conditions of use. These Terms, along with our Privacy Policy and Website Disclaimer, govern your relationship with Jayne Tancred (ABN 62 928 126 060), trading as jaynetancred.com.au in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to jaynetancred.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and jaynetancred.com.au’s rights and obligations to each other.

LIMITATION OF LIABILITY

It is an essential precondition to your use of this website that you agree and accept that jaynetancred.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It is your responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Where our liability cannot be excluded, it is limited, at our option, to the supply of the services again or the refund of the amount paid, to the maximum extent permitted by law.

SERVICES DISCLAIMER & CLIENT RESPONSIBILITIES

The content and materials on this website — including blog posts, emails, downloadable resources, and any free or paid services — are provided for general informational and educational purposes only. They are not intended to constitute professional advice (legal, financial, medical, therapeutic, or otherwise), and should not be relied upon as such.

We do not guarantee any specific outcomes, results, or business improvements based on the use of our materials or participation in our services. By using this website, you acknowledge and agree that:

You are solely responsible for how you use any information or advice provided, and for the outcomes of any actions you take as a result.

You remain fully responsible for reviewing and ensuring the accuracy, appropriateness, and compliance of any content you choose to publish or rely on — including any content created by us, provided as part of a service, or included in digital products intended for you to customise, publish, or distribute under your own brand. This includes responsibility for technical and therapeutic accuracy, as well as adherence to relevant laws, advertising standards, and regulatory codes of practice in your jurisdiction.

This disclaimer applies to all users of our website and services, including coaching clients, copywriting clients, marketing consulting clients, and those who purchase pre-written content or digital resources for use in their own businesses.

By engaging our consulting, copywriting, coaching, or educational services, you acknowledge that the content or recommendations we provide may be based on information supplied by you, on independent research we conduct, or a combination of both. While we take reasonable care in preparing materials, it remains your sole responsibility to review all deliverables for accuracy, appropriateness, and compliance with any legal, therapeutic, or regulatory requirements relevant to your business, jurisdiction, or industry. We are not liable for the outcomes of any decisions or actions you take based on our services or materials.

INDEMNITY

To the maximum extent permitted by law, you agree to indemnify and hold harmless Jayne Tancred, trading as jaynetancred.com.au, from and against any and all claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising out of or in connection with your use of this website or our services, your breach of these Terms, or your violation of any law or the rights of a third party, including but not limited to intellectual property rights or regulatory compliance.

This indemnity survives termination of these Terms and your use of this website or services.

TERMINATION OF ACCESS

We reserve the right to terminate or restrict your access to this website or any part of it, including any services, programs, or content delivered via this site, at our sole discretion and without notice, if we believe you have breached these Terms, acted unlawfully, or used the site in a way that interferes with its functionality or reputation.

COMPETITION AND CONSUMER ACT

Our goods and services come with guarantees that cannot be excluded, modified or restricted under the Australian Consumer Law and are in addition to any manufacturer or supplier warranty.

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), jaynetancred.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

DELIVERY OF GOODS

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

LINKS TO OTHER WEBSITES

jaynetancred.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between jaynetancred.com.au and the owners of those websites. jaynetancred.com.au takes no responsibility for any of the content found on the linked websites.

jaynetancred.com.au’s website may contain information or advertisements provided by third parties for which jaynetancred.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

DISCLAIMER

To the fullest extent permitted by law, jaynetancred.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. jaynetancred.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of jaynetancred.com.au to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

YOUR PRIVACY

At jaynetancred.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. jaynetancred.com.au’s secure server software encrypts all customer payment information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.

THIRD PARTIES

We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

DISCLOSURE OF INFORMATION

jaynetancred.com.au may be required, in certain circumstances, to disclose information in good faith and where jaynetancred.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

COPYRIGHT, BRANDING AND RESTRICTIONS OF USE

This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, look, appearance, trademarks and graphics, and downloads and recordings accessed via this site. You are not permitted to reproduce the documents, information, products or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

jaynetancred.com.au expressly reserves all copyright and branding rights in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any use of our business name, product names, taglines, or visual branding in a manner that suggests affiliation or endorsement is strictly prohibited.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, sell, distribute or commercially exploit the content, or create any derivative work based on it. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

We reserve the right to take legal action against any unauthorised use, including scraping, data mining, AI training, or automated reproduction of our content in any form. We also reserve the right to restrict access to our website, services, or materials where we believe they are being accessed in bad faith — including, but not limited to, for the purpose of unauthorised imitation, commercial exploitation, or competitive advantage.

WHOLE AGREEMENT

These terms and conditions represent the whole agreement between you and jaynetancred.com.au concerning your use and access to jaynetancred.com.au’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

EXCLUSION OF UNENFORCEABLE TERMS

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

PAYMENTS, REFUNDS & CANCELLATIONS

Payment terms, pricing, and any applicable fees are outlined in the individual Terms & Conditions provided for each product or service. By proceeding with a purchase or booking, you agree to abide by the specific payment and refund terms for that offer.

We reserve the right to withhold access to any services, digital products, or client deliverables until payment has been received in full.

Where a product is delivered digitally or made available for immediate download, refunds are not available unless required under Australian Consumer Law or other applicable legislation.

If there is any inconsistency between these website Terms and the terms provided for a specific product or service, the specific terms will apply.

JURISDICTION

This agreement and this website are subject to the laws of NSW and Australia. If there is a dispute between you and jaynetancred.com.au that results in litigation then you must submit to the jurisdiction of the courts of NSW.