Effective Date: 1st January 2025

The Estranged Heart ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage with our coaching services, website, or other offerings.

1. Information We Collect

1.1 Personal Information: When you engage with our services, you may provide personal information, including but not limited to:

Full name

Contact information (email address, phone number, etc.)

Payment details

Demographic information (e.g., estrangement-related details)

1.2 Non-Personal Information: We may collect non-personal information through cookies and similar technologies when you visit our website. This includes:

IP address

Browser type

Pages viewedTime spent on the site

2. How We Use Your Information

2.1 Personal Information: We use your personal information to:

Provide coaching payments

Communicate with you about appointments, updates, and other relevant information

Customize and improve our offerings

2.2 Non-Personal Information: We use non-personal information to analyze website traffic and improve user experience.

3. How We Share Your Information

We do not sell, rent, or share your personal information with third parties, except:

When required by law or legal process

To enforce our Terms of Service

To protect the rights, property, or safety of our business, clients, or others

With trusted third-party service providers for payment processing or scheduling, who are bound by confidentiality agreements

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

5. Your Rights

As a client or user, you have the following rights:

5.1 Access and Update: You can request access to the personal information we hold about you and request updates or corrections.

5.2 Data Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.

5.3 Withdraw Consent: You may withdraw your consent for us to process your personal data at any time. However, this may affect our ability to provide services.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of the website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at: The Estranged Heart Email: [email protected]